Friday, July 31, 2015

Soldier Speak: Effective Communications in the Military



"The day soldiers stop bring you their problems is the day you have stopped leading them."



— General Colin Powel

As soldier in the Philippine Army, my job requires me to be assigned in different areas and serve in different capacities under different levels of command. The career of an Army Officer starts as a Second Lieutenant and as a Platoon Leader (PL) with about thirty soldiers under his leadership. A  PL is usually the most junior officer in a unit and he leads soldiers in tactical or combat missions. As such, he is more directly involved with the day-to-day lives of soldiers compared to those in higher positions.

When I was a PL, the soldiers under my platoon were mostly high school graduates and college undergraduates. Only a handful of them finished tertiary education. Majority of them were Hiligaynon- speaking while some had Cebuano or Bisaya as their native tongue. Though most of them understood English language well enough, majority of them were not proficient in written and oral communications. While English is part of the curriculum in most, if not all levels of education, it usually becomes just the third or fourth language most commonly used at home, school or work particularly in provinces where the primary tongue is not Filipino or Tagalog,

Even though the mode of instruction in the training of Candidate Soldiers (the pre- entry training of soldiers) is usually Filipino or a local dialect, all training manuals of the Army were written in English as most of these were mere adaptations of manuals from the US Army and other armed forces. To date, I have not seen or read any training manual that was written in Filipino. This is probably because, we can never adequately translate all of the terminologies contained in these manuals without sounding hilarious. How do you translate ‘geographical coordinates’ for example? How about ‘Light Reaction Battalion’ or ‘Scout Ranger’? Most military manuals are laden with technical terms that do not have any exact translation in the Filipino language. Hence, during trainings, the mode of instruction usually becomes a combination of two or three languages- English, Filipino and the language or dialects the instructors and students speak and understand.

As a Platoon Leader, I was with my soldiers day and night especially during security operations in the mountains. Communication was simple. It was a combination of visual, oral, written communications and hand signals. At first, I only spoke with my troops in Filipino or Tagalog as nobody understood my own native tongue which is Bicolano. English was just too complicated to use or practice especially in giving orders or commands.  I had to quickly learn their language otherwise I would be left out in their conversations.

Messages which contained orders, tasks, guidance or instructions and information from higher units were all written in English. Even the usual ceremonial messages and speeches or occasional greetings from commanders were in that language. As a unit leader, it was my responsibility to understand them properly first before even attempting to pass it on or communicate to my subordinates. Orders and corresponding information were always exact and accurate, and there was no room for misinterpretation or second-guessing because it always involved my life and the lives of the soldiers I lead. For example, if we were asked to reach point Alfa by passing along route Kilo in two hours, we will do exactly that. Deviations are absolutely not allowed unless properly coordinated and coordination means knowing what they mean and being able to communicate exactly what you mean. Many accidents and unfortunate incidents in the combat zone were borne out of miscommunication among soldiers themselves. Needless to say, it all originated to communication-from the sender to the receiver through a certain medium.

As I have said, it is the responsibility of the leader to fully understand whatever message or communication is being passed to him before he further communicates this to his subordinates. He is not prohibited from clarifying any point which he thinks can be interpreted in several ways nor in asking the correctness of the information relayed to him should he find any deviation or discrepancy. While accuracy and precision are the names of the game, a combat leader must always remember that these are all time-bound or should be done under a certain period of time only hence the need for quick thinking.

Again, the major challenge for a tactical leader is to make sure that all elements under his command or leadership- from the highest ranking to the lowest, understand the mission. Each soldier should know his duties and responsibilities for a particular mission other than his tasks or functions when outside of mission. He should know what the basic plan of the unit is and the corresponding contingency or back-up plans in case the first plan didn’t go as planned or desired. It is true that the first casualty of combat is the plan itself and that no plan survives the first hail of bullets but if each soldier knows what to do amidst the confusion, there is always a big chance that the mission will succeed. It is the responsibility of the unit leader to adequately and properly communicate to his subordinate these things. However, he must also provide enough room for flexibility and initiative to his subordinate leaders as situation in the combat zone rapidly changes and there might be no time to further clarify things and seek guidance. These kinds of situations must be mapped out through comprehensive planning using effective communication skills.

When I became a Company Commander or Commanding Officer (CO), I had a little over 100 soldiers under my command. Early on, I realized I needed to have a higher set of communication skills to be able to effectively lead my unit. As CO, I was supposed to be a combat leader and at the same time a resource manager. Being a resource manager means effectively and efficiently managing the resources entrusted to you- the personnel or the soldiers, the funds or finances, the supplies, equipment and facilities. Among these, managing the human resources of the unit is usually the most challenging as it entails dealing with 100 personalities with different backgrounds. They have different trainings, socio- economic status, families, ethnic origins, languages, attitudes and beliefs. The challenge of the CO lies in unifying them into a single effective fighting force. The CO must be able to channel all raw energies towards a common vision by performing one mission at a time.

Crafting a Vision for the company is in itself a challenge for the commander. It begins by adequately expressing to your men the need for such Vision to guide the unit in its day to day operations. The visioning process relies on the ability of each member of the unit to communicate his ideas or opinions based on his experiences, beliefs and values. The commander must be able to skillfully facilitate this process in order to come up with a vision that adequately and accurately reflects and enshrines the values of the unit and the core values of the Philippine Army as a whole. The product must then be communicated to all personnel to ensure uniform understanding and interpretation among them.
            
            Effective oral communications is also vital in the daily operations of the company. Aside from combat or security operations, the unit also conducts Civil-Military Operations (CMO). These are operations-programs, projects and activities, conducted with or in coordination with civilian entities. These are the so-called Civil Affairs, Public Affairs and Information Support Affairs. All of these require close coordination with the civilian populace- masses, government organizations, non-government organizations, public and private entities and civil society organizations. During my time, the company under me initiated, participated or jointly conducted projects or activities in partnership with GOs, NGOs/NGAs and various sectors which are aimed at making the lives of the people better by promoting peace, security and development. The said activities necessitated close coordination especially during the planning, implementation and supervision and it goes without saying that effective communication is the key to its success.